Here’s the updated Privacy Policy with today’s date:

Privacy Policy

Effective Date: 26 November 2024

Last Updated: 26 November 2024

At Cybersmart Aquatics, we value your privacy and are committed to safeguarding your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA) and Google’s policies. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or use our website, shop.cybersmartaquatics.com.

1. Information We Collect

We may collect the following types of personal and non-personal information:

a. Personal Information

• Name and surname

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely by third-party services like SnapScan and PayFast)

b. Non-Personal Information

• Browser type and version

• IP address

• Device information (e.g., operating system)

• Pages visited and time spent on the website

• Referring website addresses

c. Cookies and Tracking Technologies

• We use cookies and similar technologies to enhance your browsing experience. For more information, see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and deliver your orders.

• To communicate with you about your purchases, inquiries, or requests.

• To send you updates, promotions, or newsletters (with your consent).

• To analyze website performance and improve functionality.

• To comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

a. With Service Providers:

• Payment processors (e.g., SnapScan and PayFast).

• Shipping and delivery partners.

b. As Required by Law:

• To comply with legal obligations or respond to lawful requests from public authorities.

c. With Your Consent:

• If you provide explicit consent for data sharing beyond the above purposes.

4. Cookies and Tracking Technologies

We use cookies to:

• Recognize your preferences and improve website functionality.

• Track website usage through tools like Google Analytics.

• Display personalized content and advertisements.

You can manage or disable cookies in your browser settings. Note that disabling cookies may impact your user experience.

5. Data Security

We prioritize the security of your personal information. Measures include:

• Secure servers and firewalls.

• SSL encryption for data transmission.

• Limited access to personal data by authorized personnel.

• Regular monitoring and updates to our systems.

6. Retention of Information

We retain your personal information:

• For as long as necessary to fulfill the purposes outlined in this Privacy Policy.

• To comply with legal, accounting, or reporting obligations.

When your data is no longer required, we securely delete or anonymize it.

7. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data (subject to legal or contractual obligations).

• Object to the processing of your data.

• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at webshop@cybersmartaquatics.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.

9. International Data Transfers

If your data is transferred outside South Africa, we ensure adequate protection measures are in place, such as contractual agreements or compliance with international privacy standards.

10. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal obligations. Updates will be posted on this page with the revision date.

12. Contact Information

For questions, concerns, or data-related requests, please contact us:

• Email: webshop@cybersmartaquatics.com

• Phone: +27 (0)21 286 0511

• Address: Milnerton High School Aquatic Centre, 48 Pienaar Road, Milnerton, Cape Town, Western Cape, South Africa, 7441